Frequently Asked Questions: Account Set-Up
1. There is more than one Adams Electric! This website is for members of Adams Electric Cooperative in Illinois. If your property on Adams Electric is not in Illinois, you may be looking for the Adams Electric in Pennsylvania, Ohio, or Wisconsin.
If your property is in Pennsylvania, you are looking for Adams Electric Cooperative, Inc.
Please visit www.adamsec.coop
If your property is in Ohio, you are looking for Adams Rural Electric Cooperative, Inc.
Please visit: www.adamsrec.com
If your property is in Wisconsin, you are looking for Adams-Columbia Electric Cooperative.
Please visit: www.acecwi.com
We are not affiliated with the other three Adams Electric cooperatives.
2. Setting up a new account
A new system was installed on Sunday, September 10, 2017.
First, select “My Account” from the main home page (far left tab). This will take you to the Member Service Portal where you have several options.
Previous users (prior to September 10): If you had an online account previously, you may use your previous user name to login. However, you must use your base account number (first numbers before the hyphen) (found in the upper right corner of your electric bill) for your temporary password. Your password can be changed once your account is set up. Once logged in, you’ll be asked to change your password. It’ll ask for your “Current Password” — use your base account number the first time. Then choose a new password.
New users: Click on “My Account“, then “Create User ID“, then “Continue”. Scroll down to the bottom of the page. At the bottom of the screen, enter your account number (digits only, no hyphen). This number can be found on your electric bill in the upper right corner.
Next, enter the last four digits of your telephone number on file. If we do not have your current phone number on record, you will need to contact us to update your phone number before you can set up your account. You can reach us at (800) 232-4797 any time of day.
3. Are you using an older version of a web browser? An older browser may not be equipped to protect sensitive information, such as credit cards and personal data. It is best to upgrade your browser to the newest version.
4. Do you have two meters and see two accounts listed? If you have two meters at the same location, you will see two accounts. Your billing for the second meter will appear on your main meter account. The second account is only to track usage.