Frequently Asked Questions: Account Set-Up
1. There is more than one Adams Electric! This website is for members of Adams Electric Cooperative in Illinois. If your property on Adams Electric is not in Illinois, you may be looking for the Adams Electric in Pennsylvania, Ohio, or Wisconsin.
If your property is in Pennsylvania, you are looking for Adams Electric Cooperative, Inc.
Please visit www.adamsec.coop
If your property is in Ohio, you are looking for Adams Rural Electric Cooperative, Inc.
Please visit: www.adamsrec.com
If your property is in Wisconsin, you are looking for Adams-Columbia Electric Cooperative.
Please visit: www.acecwi.com
We are not affiliated with the other three Adams Electric cooperatives.
2. I’m getting the message: “Account did not validate”.
This message occurs when one or more of the following fields is invalid: account number, name, and/or phone number.
First, verify your account number. The account number you entered may be incorrect. Be sure to enter the base account number only. The base account number is the first digits of your account number before the hyphen. Do not include the hyphen or the three digits at the end of your account number. For instance, if the account number on your bill says 999999-001, then enter 999999. Also, be sure you are entering your account number and not your map number.
Second, be sure your name is entered as it appears on your bill. For example, if your name is Willie Wiredhand and your bill says “Wiredhand,Willie E” watch for spaces and commas and enter only what you see.
Third, you must enter a phone number that we have on file for your account. If we do not have your current phone number on record, you will need to call or email us to update your phone number before you can set up your account. You can reach us at (800) 232-4797. We are open Monday-Friday 7:30am-4:00pm. Or, you may email us at: email@example.com. If sending an email, be sure to provide your new phone number(s), the name your account is listed under along with your account number and service address for verification purposes. Your phone number will be updated during the next business day.
Are you using an older version of a web browser? An older browser may not be equipped to protect sensitive information, such as credit cards and personal data. It is best to upgrade your browser to the newest version.
Note regarding Internet Explorer 9:
With some IE9 web browsers, you need TLS 1.x enabled in your browser.
- Open Internet Explorer
- Click on Tools tab
- Click on Internet options
- Click on the Advanced tab
- Scroll to the bottom and put a check mark on TLS 1.0, 1.1, and 1.2 (on Window XP TLS 1.0 is the only TLS option)